UNTIL OUR SHORTS PROMO & OUTLET ENDS

Shipping and Delivery

 

 

Standard shipping

Free

2 to 9 business days from dispatch depending on your location

DHL Domestic/ USPS

FREE Priority shipping

Free for orders $200 and up

2-3 business days from dispatch

Fedex

Priority shipping

$25

2-3 business days from dispatch

Fedex

Express shipping

starts at $35 (actual cost based on location and weight)

1-2 business days from dispatch

Fedex

International

$25

10-15 business days from dispatch

USPS International

**Hawaii, Alaska, Guam, other USA locations - additional shipping fee may apply and also shipping times may vary than above***

 

The boring, but important stuff...

Dispatch

Orders are shipped within 1-2 business days from purchase date from our Florida warehouse. The courier usually delivers during weekdays.

Bought during peak season, sale or during Holiday/ Christmas season? Please allow up to 5 business days for your order to be shipped.

If your parcel is returned to us due to an incorrect address or marked unclaimed, a new shipping fee will apply for re-delivery of your order. Additionally, any returned to sender charges, costs or fees will be shoulder by customers.

Please note: Due to the valuable nature of our products, orders $500 and up will be shipped with signature required. If no one is available at the time of delivery, your order will be taken to your nearest parcel pick up point.


International
Your parcel may be subject to customs duties, taxes and clearance. This may vary for each country and any charges will be paid by you. 

Help
If your Freddy order is delayed, missing or damaged in shipment, we recommend calling your local courier and quoting your tracking number. Delays in delivery due to unforeseen circumstances, such as natural disasters, delivery company strikes or custom clearance issues are beyond the control and responsibility of Freddy. If you need any assistance, contact us at support@freddystore.com

 

Shipping Protection
We understand the valuable nature of your purchase, as such, we have partnered with Shiptection (powered by Insureship) which means you have the option to include Shipping Protection with your order that provides protection from loss, damage or theft. 

Shipping protection option is available for you at checkout if you would like to avail this together with your order.

NOTE: Lost parcels due to incorrect address, incomplete address, non-collection or refusal of delivery is NOT eligible for this protection. Standard exclusions also apply, you may find the terms and conditions here.

For your reference, please find a table that outlines the type of protection, requirements, eligibility and processing time below:

Type of Protection

Requirements to file replacement request

Filing period to be eligible

Processing time

Lost in transit

Status in tracking is NOT delivered 

7 days after last courier scan, but no longer than 30 days

1-2 business days

Damaged in shipment

Photo showing damage in postbag or tampering in post bag; photo of damaged merchandise as applicable

after 5 days from delivery date, but no longer than 20 days

1-2 business days

Stolen/ Theft

(1)Tracking information is marked as delivered. (2) Police report filed with your local police department re: missing/ stolen parcel

after 5 days from delivery date, but no longer than 20 days

1-2 business days


Documentation requirements submitted will be assessed accordingly, additional information or documents may be required. 

If you have purchased Shipping Protection with your order and your shipping or delivery issue falls within the mentioned table above, please reach out to our Customer support team at support@freddystore.com or click our Contact us page here to request for a replacement.

If the same product becomes out of stock, a store credit will be provided.

For more details about protection coverage, terms and conditions, you may click this link https://claims.insureship.com/policy

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