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Choose Country / Currency
USA/ Domestic Orders:
|
Standard shipping |
FREE (all USA orders) |
2 to 9 business days from dispatch depending on your location |
DHL Domestic/ USPS |
|
Priority shipping |
$25; Free on USA orders $290 and up |
2-3 business days from dispatch |
Fedex |
|
Express shipping |
starts at $50 (actual cost based on location and weight) |
1-2 business days from dispatch |
Fedex |
**Hawaii, Alaska, Guam, other USA locations - additional shipping fee may apply and also shipping times may vary than above***
International: Shipped via DHL Express (2-4 business days delivery from dispatch)
The boring, but important stuff...
Dispatch
Orders are shipped within 1-2 business days from purchase date from our Florida warehouse. The courier usually delivers during weekdays.
Bought during peak season, sale or during Holiday/ Christmas season? Please allow up to 5 business days for your order to be shipped.
If your parcel is returned to us due to an incorrect address or marked unclaimed, a new shipping fee will apply for re-delivery of your order. Additionally, any returned to sender charges, costs or fees will be shoulder by customers.
Please note: Due to the valuable nature of our products, orders $500 and up will be shipped with signature required. If no one is available at the time of delivery, your order will be taken to your nearest parcel pick up point.
International
Your parcel may be subject to customs duties, taxes and clearance. This may vary for each country and any charges will be paid by you.
Help
If your Freddy order is delayed, missing or damaged in shipment, we recommend calling your local courier and quoting your tracking number. Delays in delivery due to unforeseen circumstances, such as natural disasters, delivery company strikes or custom clearance issues are beyond the control and responsibility of Freddy. If you need any assistance, contact us at support@freddystore.com
Shipping Protection
We understand the valuable nature of your purchase, as such, you have the option to include Shipping Protection with your order that provides protection from loss, damage or theft.
Shipping protection option is available for you at checkout if you would like to avail this together with your order.
NOTE: Lost parcels due to incorrect address, incomplete address, non-collection or refusal of delivery is NOT eligible for this protection.
|
Type of Protection |
Requirements to file replacement request |
Filing period to be eligible |
Processing time |
|
Lost in transit |
Status in tracking is NOT delivered |
7 days after last courier scan, but no longer than 30 days |
1-2 business days |
|
Damaged in shipment |
Photo showing damage in postbag or tampering in post bag; photo of damaged merchandise as applicable |
after 5 days from delivery date, but no longer than 20 days |
1-2 business days |
|
Stolen/ Theft |
(1)Tracking information is marked as delivered. (2) Police report filed with your local police department re: missing/ stolen parcel |
after 5 days from delivery date, but no longer than 20 days |
1-2 business days |
Documentation requirements submitted will be assessed accordingly, additional information or documents may be required.
If you have purchased Shipping Protection with your order and your shipping or delivery issue falls within the mentioned table above, please reach out to our Customer support team at support@freddystore.com or click our Contact us page here to request for a replacement.
If the same product becomes out of stock, a store credit will be provided.
For more details about the shipping protection terms and conditions, you may click this link https://freddystore.com/pages/shipping-protection-terms-of-use
