FAQs

How can I contact you?
We've tried to answer our frequently asked questions below.  If you don't find the answer to your question here you may get in contact with us.  The quickest way to contact us is by sending an email to hello@freddystore.com This email address is constantly checked and we will always make sure to get back to you within the next business day.

How much does delivery cost?
Delivery costs depends on your location.  You will have a number of different shipping options to select during the checkout process. We currently do not have an express shipping option when customers checkout.

How long does it take for my order to arrive?
We ship our orders from our California warehouse each business day. Delivery times will depend on your postcode, your dispatch email will includes a tracking number that you can use to track your order.

What size should I order?
We know that it can often be hard to figure out your sizing and have created a sizing guide which can be seen here. The best guide is to select your pants based on your usual USA pant size, and see the corresponding FREDDY Size. FREDDY WR.UP is a smaller Italian design so if you are in between sizes we suggest going up in size. Sizes are consistent across the denim, fashion and sport range so you will be the same size in each of these styles.  Eco Leather pants are smaller in size and you will need to size up from your usual WR.UP size in this style. If you would like more detailed size information, please email hello@freddystore.com

What if the item I receive is damaged or faulty?
We work hard to ensure all of our garments are of the highest quality. However if you have a concern with a faulty or damaged item, please email us at hello@freddystore.com

How do I process a return or exchange?
We want our customers to be 100% satisfied with their FREDDY purchases, in the unlikely event that you are not in love with our product we will gladly exchange or refund any regular priced new merchandise within 14 days from the shipping date.  View our returns and exchange policy here. 

I ordered the wrong size, can I change my order?
Unfortunately we are unable to manually change your order for you.  If you have purchased the wrong size, let us know as soon as possible by emailing hello@freddystore.com If catch your order before it is dispatched we may be able to cancel it for you, and you will need to re-purchase the correct size from our website.  Note that it may take between 24-72 hours for your bank to make your money available again for the canceled order.  If your order has already been dispatched, please follow our exchange details here. 

The pants I want are out of stock or you don't have my size. When will you be getting more stock in? 
We regularly receive new stock as it becomes available from our Italian warehouse. If we don't currently have your preferred style or size, click on the "Notify Me when Available" button on the product page and you will receive an email from us the minute they are available again to buy.  

My tracking numbers says it's 'invalid', can you re-send the correct link? 
Most of the time, the tracking number we've sent is correct however it takes a few hours for tracking links to be updated on the USPS / International shipping company website.  Please check back after a few hours and your link should be updated. If your tracking is still not showing 48 hours after receiving your dispatch email, you can email us at hello@pantstore.com and we can investigate for you.  

Do you have any physical stores?
Freddystore only exists online, giving you the convenience to shop 24/7 from anywhere in the World.  We don't have any physical stores.

I really want to buy FREDDY WR.UP but want to try them on first, what can you suggest?
We understand the risks in buying an item of clothing without trying it on, feeling the fabric or seeing the colours in the flesh. That’s why we offer a 14 day return policy on all full priced items, starting from when you receive your parcel.  If you don't like the size or style after receiving your pants, you can return for an exchange or refund. See our full policy here. 

What different dying techniques do you use on FREDDY WR.UP? 
We use two different techniques, fabric dyed and old dyed. Fabric Dyed is our standard colouring of the pant where we dye the fabric and then build the pant. Old Dyed is a special dying we use to obtain pastel colours, where we build the pant and then we dye it giving a more refined colour.  

What are the benefits of WR.UP Technology?
The exclusive WR.UP® technology enhances your femininity through a shaping and embracing action on buttocks, thighs and waist, providing a perfect shaping effect on the most delicate points of your legs. Everything perfectly mixes and matches with the softness and comfort of jersey, an undisputed excellence of FREDDY. Read more about WR.UP technology here. 

What are the benefits of D.I.W.O.® (Dry In Wet Out) fabric?
D.I.W.O.® Freddy fabric is fashioned from polyester. Thanks to the careful construction and a particular exclusive treatment, this elasticised fabric offers the unique characteristic of transporting body sweat to the outside of the garment. Garments made from D.I.W.O.® Freddy fabric maintain dry and at a constant temperature the athlete’s skin, eliminating and/or decreasing the unpleasant phenomenon of becoming cold, during breaks, caused by the presence of moisture between the body and the fabric.

What payment methods does www.pantstore.com accept?
Payments can be made via your credit/debit card or via your Paypal account. Please note if you do pay via your Paypal account we will not be able to ship your order until funds have cleared. All prices are in US dollars.

Is it safe to purchase online from www.pantstore.com?
Yes. All credit card information is encrypted to be safely transmitted to PayPal. Whether you are using your credit card, new or existing PayPal account, you can be assured your payment is secure. We do not store any credit card details nor do we share your personal information with any third party.

How to remove stain or grease on my FREDDY pants?
We don’t really have any specific instructions with getting out grease or tough stains, except to ensure that Special Care Guide instructions are being followed – hand wash in cold water, use mild detergent, do not soak and do not dry clean. For your ready reference, please see our full Care Guide here - https://freddystore.com/pages/care-instructions

We would also recommend you to get some professional advise from a local dry cleaner about the particular stain.

The order I received is incomplete or I received an incorrect item, what should I do?
We are so sorry if you have received an incomplete or incorrect order. Please send us a message at hello@freddystore.com and we will rectify this right away.

What currency are the prices in your store?
All our prices are in US Dollars (USD) currency

I still have not received my order on the expected delivery date?
If you have not received your order within the time frame provided, please immediately get in touch with your local mail service quoting your tracking number. This is the quickest way to get an update on your order. If they are unable to provide further information kindly get in touch with us right away at hello@freddystore.com and we will be happy to lodge an investigation request for you.

Can I buy the top and bottom of Sports set in different sizes?
Unfortunately, the top and the bottom are a set and cannot be bought in different sizes.