Returns & Exchange
Please note: We cannot offer a refund or exchange on SALE items, or purchases that were made using a discount voucher/code. All sale item transactions are final.
HOLIDAY RETURN & EXCHANGE POLICY
We want to make sure you have purchased the perfect gift for that special someone this holiday season, therefore, you have until the 8th January 2017 to return your item(s) for an exchange or gift card. This is only eligible on orders made between the 26th November 2016 - 24th December 2016.
All returned items will only be accepted if they have not been worn, washed, altered, damaged or stained/marked in anyway. All FREDDY garments come with a hang tag attached. Please keep this tag attached if you intend to return the item. If you return an item without the original hang tag attached, the return will not be processed. All other standard return & exchange guidelines apply:
We want our customers to be 100% satisfied with their FREDDY purchases, and understand the risks in buying an item of clothing without trying it on, feeling the fabric or seeing the colours in the flesh. That’s why we offer a 14 day return policy on all full priced items, starting from when you receive your parcel.
Provided the item has not been worn, washed, altered, damaged or stained/marked in any way and still has original swing tags attached, you may return it for a full refund (minus shipping costs). Expenses associated with postage shall not be refunded on any return items. All postage costs associated with exchanges are not refunded by FREDDY Pantstore.
Please note: If you are returning an item from our WR.UP Sports range, both the Pants and Tank Top must be returned together for us to process the return.
To make a return, email us your order number and reason for return at firstname.lastname@example.org and we will email you back with instructions on how to make a return. Your item MUST be returned within 7 days from when your return is authorised to qualify a exchange or refund/credit note.
www.freddystore.com.au cannot be held liable for the loss of garments being returned. We recommend using a registered post service to return goods, and keeping a record of the tracking details.
We will notify you by email once your return has been received and processed and endeavour to process your refund as quickly as possible, however please allow at least 5 – 10 business days for your refund to appear in your account. We will issue your refund in the same method as to which your item was paid.
If you would like to exchange a purchase for another style or size, please email us your order number and reason for exchange within our 14 day return period at email@example.com and we will email you back with instructions on how to exchange.
Our clothes are very popular and many styles sellout quickly. To avoid your wanted item selling out in your size/style we suggest you re-purchase this item right away and indicate you have repurchased in your return email. We will then refund your your original order once we have received your return and all is in order.
All postage costs associated with exchanges are not refunded by FREDDY Pantstore. FREDDY Pantstore does not offer free returns or exchanges for international orders. If you wish to return an item for an exchange, additional shipping costs will apply.
We take great care when picking and packaging your order to ensure it is in perfect condition, ready for you to wear and enjoy. If when you receive your order you find a fault in some way that we may have missed, or a manufacturing fault has occurred within a reasonable time frame, please email us immediately at firstname.lastname@example.org to discuss further.
If the fault is deemed our responsibility, we are happy to replace your item if stock is on hand, or endeavour to reorder from supplier subject to availability. We will refund you for both product & return shipping for faulty items if we are unable to replace with an identical item.
Please note: items which have been damaged due to general wear and tear are not considered to be faulty.
We take no responsibility, nor are we legally responsible for lost or damaged items in transit to you. Once parcels are posted they become the property of USPS / International shipping company. If your package is delivered to you with visible damage or appears to have been opened/tampered in any way, please ensure that this is noted with the USPS / International shipping representative upon delivery.
Please ensure you have correctly entered your delivery address to avoid it being returned to us as undeliverable. Further shipping costs will be incurred to have the package resent to you. Unfortunately we cannot offer an exchange or refund on sale items, or purchases that were made using a discount voucher/code. pantstore.com gift cards are not eligible for return.