Devoluciones y cambios
- Tienes 30 días una vez que recibes tu artículo de Freddy para decidir si quieres quedártelo o devolverlo.
- Etiqueta de devolución GRATUITA en las opciones de crédito Exchange y Store
- Escoger el crédito de la tienda y obtenga un BONUS adicional de + $ 10 por artículo
- Puede escoger entre un reembolso, cambio o crédito de la tienda siempre que su pedido cumpla con nuestros Términos y condiciones de devolución.
- ¿Lo compre en oferta? Política de venta o devoluciones con descuento.
- Sostenibilidad: Cuando se devuelve un artículo, pasa por una cadena de logística inversa, provocando el doble de emisiones. Usted puede hacer su parte para reducir el impacto ambiental. Asegúrate de consultar detenidamente nuestra guía de tallas antes de realizar el pedido.
Click here to start a return!
How do I return?
We get the risk you take when you buy online, you can’t try on or feel the fabric. That's why we offer FREE returns on exchange and store credit options (USA orders). If your Freddy item meets the conditions below, please click the start a return button. There are 2 convenient ways to return your purchase:
1) Via USPS mail
- A printable return label will be provided for you
- You will receive an email when your return is received and your exchange, store credit or refund has been processed
- Your return will be processed within 1 business day from receiving your return
- FREE return is offered on Exchange and Store credit options. A $7 fee will apply if you opt to return any item in your order for a REFUND
2) Via in-person through your nearest HAPPY Returns Bar location
- Thousands of locations nationwide
- No need to box your items
- Your return will be processed immediately upon drop off
- FREE return is offered on Exchange and Store credit options. A $7 fee will apply if you opt to return any item in your order for a REFUND
Return conditions:
- The item(s) must be in 100% brand new condition with the tags attached, have not been washed, worn, stained or damaged in any way. For suits and blazers, the hanger/ plastic must be returned as well. For pants with belt, please include the belt when returning the pants.
- Light colored garments: Please take extra care when trying on any light colored garments and ensure to check the entire product inside and out before returning, as we ask that they are returned to us in perfect condition ready for the next person. We won’t be able to accept light colored garments with marks or stains.
- Item is within 30 days from date of delivery
- If you have purchased a sale, promotional or discounted item please click here
- If you are returning a damaged item, please click here
- If you have received an incorrect item, please click here
- For exchanges, if your preferred product becomes out of stock, a refund will be issued.
- For international orders, please contact our customer service to request for return number through the details below. Any cost associated with return will be shouldered by the customer.
If you have any questions or needs further assistance , you may call us at 323-529-8178. We are also available on live chat on our website here, FB messenger here or you may send us an email at support@freddystore.com.
Click here to start a return!Can I combine my returns using one label?
If you have multiple items to return from one order, you may complete a return request for all items that you wish to return and you will receive a single label for the items you are sending back. Labels are created based on weight and using one label for other items not lodged in the return request may result in your return package being returned to you due to differences in the recorded weight.
If you have any questions or needs further assistance , you may call us at 323-529-8178. We are also available on live chat on our website here, FB messenger here or you may send us an email at support@freddystore.com.
Can I change the details of my return requests? (e.g. I requested an exchange but I changed my mind to store credit)
Once your refund, exchange or store credit has been processed, unfortunately we are unable to make amendments in your return. However, if your return has not been posted back or processed yet and you would like to make changes, please do not hesitate to contact our Customer Support Team and we’ll do our best to help you with your request.
For any amendment done to your return request, please ensure to use the NEW return label provided. Otherwise, the amendment request may not apply.
If you have any questions or needs further assistance , you may call us at 323-529-8178. We are also available on live chat on our website here, FB messenger here or you may send us an email at support@freddystore.com.
Can I get a refund?
We accept refund for returns on full priced items or items discounted 5% to 15% off, provided its an online purchase, it is within 30 days from the date your order was delivered and item is brand new, complete with all tags.
We offer FREE returns on exchange and store credit options. For refunds, a return label fee of $7 will apply.
To log a return, please click the button below.
Click here to start a return!How do I return a Sale or discounted item?
FREDDY MEMORIAL DAY SALE (May 2023):All purchases from the Freddy Memorial Day sale may be returned for an exchange or a Freddy store credit, including a FREE return label for all USA orders.
FREDDY SPORTS BUNDLE + SHORTS BUNDLE PROMO (May 2023): All purchases from the Freddy Sports Bundle & Shorts Bundle Promo may be returned for an exchange to a different size only (includes a FREE return label for USA orders)
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Please see our return policy for sale, discounted or purchases using a discount code:
- 5%-15% off sale or discount - may be returned for an exchange, store credit or refund. Please click here to start a return
- 20%-40% off sale or discount - may be exchanged for the same style in a different size/colour, or may be returned for a store credit
- 50-60% off sale or discount Final Sale and are not eligible for a return except if there is a major manufacturing fault in the product
- Outlet sale items , Clearance Sale and Buy 1 Get 1 orders are considered final sale and are non-returnable unless there is a major manufacturing fault in the product
To log a return, please click the button below.
Click here to start a return!When will I receive my refund, exchange or store credit?
Once we have received your return, please allow 1 business day for us to inspect your item and process your return. You will receive an email from us once your return has been processed.
Kindly note:
- Freddy is not liable for lost or stolen return packages.
- Once a refund is processed, it might take 3-7 business days for the refund to appear in your account depending on your bank.
- Refunds may only be issued in your original method of payment
- For exchanges, if your preferred product becomes out of stock, a refund will be issued.
- A restocking fee may be issued at our discretion if your return is accepted outside our normal returns policy.
- Returns sent back to our warehouse beyond our 30 days return policy or with quality findings will not be accepted and will be returned back to your address
- Original shipping fee and insurance related costs are non refundable
Where will you process/credit my refund?
Refunds may only be applied to the original payment method.
E.g If you paid your order via credit card, refund will be via the same exact credit card. If you paid your order using a gift card or store credit, we will process your refund to the same gift card/ store credit.
If the same credit card becomes inactive due to being lost, expired or a replacement credit card has been issued by your bank, we can then only process a store credit.
Can I return a gift card?
Unfortunately, Gift Cards may not be returned, nor are they redeemable for refund/cash. But it can be gifted to a special someone :)
If you have any questions or needs further assistance , you may call us at 323-529-8178. We are also available on live chat on our website here, FB messenger here or you may send us an email at support@freddystore.com.
How can I return a damaged item?
We take great care when picking and packaging your order to ensure it is in perfect condition, ready for you to wear and enjoy. If you receive your order and find a fault in some way that we may have missed, please click here to fill out our online form within 48 hours from delivery.
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within a reasonable amount of time from the purchase date. Any alteration or repair done on the product may void any warranty if applicable.
If the fault is deemed our responsibility, you can choose between a replacement if stock is on hand, a Gift Card if stock is unavailable or a full refund to your original payment method. We will refund or issue a Gift Card for you and issue a paid return label as well.
Items are not considered faulty if they are as a result of normal wear and tear.
Why can’t I request a return in your return portal?
If you have any concern or questions about our online return portal, you may call us at 323-529-8178. We are also available on live chat on our website here, FB messenger here or you may send us an email at support@freddystore.com.
I received a wrong order, how will I return?
We are so sorry to hear you’ve received an incorrect item in your order, we’d love to make this right with you. Please click here to fill out our online form, we’ll look into it asap for you. A paid return label will be issued for any incorrect order received.
You may message us via live chat on our website, Facebook messenger here or email us at support@freddystore.com.
Which items are final sale or non-returnable?
Here are the item that are non returnable:
- Underwear, pants with built-in undergarment (men’s pants) and face masks are considered final sale and non returnable. These sales are final due to hygienic safety unless the garment is deemed to have a manufacturing fault.
- Gift cards
- Any item that has been washed, worn, unstained or has missing clothing tags
- Any item that was damaged through wear and tear, external causes or any damage that is not due to manufacturing fault
- Any purchase from outlet sale, buy 1 take 1 purchases or any item purchased with 50% off discount and up
In-store purchase - Change of mind returns
If you have purchased from the Freddy Showfield store in Miami, please make your way back in store to return. Kindly ensure your Freddy item is in brand new condition with all tags attached and your receipt is in tow.
Note: In-store purchases may not be returned through the online portal
Maintenance
Hey there, our online return portal is currently under maintenance, we apologise for any inconvenience. In the meantime, to request a return, please message our customer support by clicking here