How can I contact you?
We've tried to answer our frequently asked questions below. If you don't find the answer to your question here you may get in contact with us. The quickest way to contact us is by email or phone. This email address is constantly checked and we will always make sure to get back to you within the next business day.
Email: support@freddystore.com
Phone number: 323-529-8178 (11am to 7pm EST)
No discount code is needed! All our prices have been marked down, making it easier than ever to shop! Just remember you won’t be able to use any other discount codes or promotions during the sale.
All our physical products are on sale! No gift cards are included in this promotion.
Absolutely! We offer EASY and FAST 30-day exchanges for sale items. PLUS for any Christmas gifting, we offer an extended 60 days return period!
While you can’t redeem points during this sale, Freddy Rewards members will still earn rewards when shopping with the same email. This is our BIGGEST Sale in History and the best time to buy more and use those points for future purchases!
You sure can!
Our team is working around the clock to get you your new purchase as quickly as possible! We aim to ship orders within 1-2 business days from our Florida Warehouse. However, due to the huge volume of orders we receive during the sale period, this may extend to 3-5 business days.
Finding your size is easy! Each product page has a “Find My Size” feature that allows you to enter your measurements to find your perfect Freddy size. Our Full Size Guide is also available on our website.
If you are still unsure on which size will best fit you, our friendly Customer Support team are here to help:
Our warehouse team works extra hard during the sale to pick, pack and dispatch orders as soon as possible. As such, we won’t be able to make changes to an order once confirmed. The good news is you may return/ exchange once received!
As per our Sale Terms and Conditions, this promotion does not apply to orders prior or after the sale period.
You may contact us via the following channels:
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